After that 3+ hour bonding experience, the manager wanted to ask me how my experience with Dell support was. My plans for the evening were already shot so I said "sure!"
I got about halfway through my story when she interrupted and said, "Ok, thank you sir for your feedback."
"Um, that's not everything."
"Thanks for calling Dell customer support."
Click.
Well I've had plenty more fun times with my lovely laptop and if they won't listen, I'll just go ahead and publish everything. If I can keep at least one person from donating their money to Dell, then my blog will not be in vain.
So, be on the look out for new postings, exciting new error message screen shots, and above all: Never ever be seduced by the low prices and shiny boxes I affectionately call Pieces of Dell - they will eat your soul!
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About a year ago I purchased a new Inspiron 1501 laptop from Dell (see post entitled: What was I thinking?). It has a problem: It doesn't work.
It does all kinds of strange things; pretty much anything except work the way it should. It freezes in random places (like the cpu-hogging control panel); gives me strange error messages, some of which I've posted here; takes at least a minute to come back from screen saver; flashes strangely on and off while trying to come back from sleep mode; can't handle playing a Youtube video all the way through (its not the internet connection); and an assortment of other strange activities.
I bought a 3 year come-to-your-house-the-next-day -and-fix-it warranty which, by the way, is a total scam. I've called Dell several times and spent hours on the phone. Their answer to any problem I have is, "Oh, it's a software issue. Your warranty only covers hardware. You're going to have to backup all of your personal data and reinstall Vista."
The thing has never worked right and all they can tell me is that it's a software issue; The software they sold to me as a bundle with their product! I finally went ahead and reinstalled Vista and guess what, it still doesn't work right. What they need to do is give me what I paid for - a laptop that works.
Please read (start at the bottom), comment, and pass this along. Spread the word and keep any unsuspecting victim from buying what I so affectionately call a Piece of Dell.
It does all kinds of strange things; pretty much anything except work the way it should. It freezes in random places (like the cpu-hogging control panel); gives me strange error messages, some of which I've posted here; takes at least a minute to come back from screen saver; flashes strangely on and off while trying to come back from sleep mode; can't handle playing a Youtube video all the way through (its not the internet connection); and an assortment of other strange activities.
I bought a 3 year come-to-your-house-the-next-day -and-fix-it warranty which, by the way, is a total scam. I've called Dell several times and spent hours on the phone. Their answer to any problem I have is, "Oh, it's a software issue. Your warranty only covers hardware. You're going to have to backup all of your personal data and reinstall Vista."
The thing has never worked right and all they can tell me is that it's a software issue; The software they sold to me as a bundle with their product! I finally went ahead and reinstalled Vista and guess what, it still doesn't work right. What they need to do is give me what I paid for - a laptop that works.
Please read (start at the bottom), comment, and pass this along. Spread the word and keep any unsuspecting victim from buying what I so affectionately call a Piece of Dell.
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